Privacy Policy

1. Who we are

Mr. Sewing is a legally operating fashion house and bespoke tailoring brand in Kigali, Rwanda, operating under NINKONIYUMUTWARE NEXUS LTD (“the Company”, “we” or “us”). We are responsible for the personal information described in this policy. This policy works together with our Terms & Conditions.

2. Information we collect

• Contact details: your full name, phone or WhatsApp number, and email address if you give one.
• Booking details: the type of booking, preferred date and time, and any message you write.
• Order details: your design, fabric and style preferences, quotes, and inspiration photos you send us.
• Sketches, designs and fabric: sketches, drawings and photos of designs, fabric or clothes that you send or bring to us for a custom design, an own-fabric job or an alteration.
• Body measurements: the measurements we take, or that you send us, to make or alter your garment.
• Address and location: your delivery address, or your home, office or hotel address for a VIP house call, so our tailor can reach you.
• Payment records: details of deposits and payments, such as the amount, date and payment reference. We do not need your card or mobile money PIN and you should never send it to us.
• Messages: what you send us by WhatsApp, phone, email, social media or in person.
• Photos and videos: of your garment, and of you wearing it (see section 6).
• Technical data: basic information such as your IP address and browser type, which is created when you visit our website.

3. How we collect it

• When you fill in a form on our website, such as the booking page.
• When you message or call us on WhatsApp or by phone, or email us.
• When you visit our workshop, or bring us clothes, fabric or a sketch.
• When you meet us for a fitting or a VIP house call.
• When you contact us through our social media pages.

4. Why we use it

• To book, confirm and manage your appointments, fittings and house calls, and to find your address for a VIP visit.
• To design, make, alter and deliver your garment, and to work from the sketches, fabric and clothes you give us.
• To quote prices, including alterations after inspection, and to bill you.
• To contact you about your booking or order, such as updates, payments, collection and delivery (see section 14 of our Terms & Conditions).
• To keep your measurements and preferences on file so repeat orders and alterations are quicker and more accurate.
• To show our work on our social media and website, where you have agreed (section 6).
• To answer questions and complaints, and to improve our service.
• To keep business, accounting and tax records, to prevent fraud, and to follow the law.

5. Who we share it with

We never sell, rent or trade your personal details. We share information only when it is needed to run our service, and only the part that is needed:

We may also share information when the law requires it, for example if a court or authority in Rwanda asks us to.

6. Photos and videos

We may use photos and videos of your garments, and of you wearing them, on our social media pages, website and other platforms, including for advertising (see section 15 of our Terms & Conditions).

You may ask us at any time to remove your picture from all our platforms. We will remove it within one (1) week of your request. We cannot control copies that other people saved or shared on their own accounts.

7. Our website and cookies

At the time of writing, our website does not use advertising or analytics cookies. Some services that load on our pages, such as icon libraries and hosting, may record technical data like your IP address. Our site links to other sites, such as Google Maps, WhatsApp and social media, which have their own privacy policies. If we add analytics or similar tools, we will update this policy first.

8. Processing outside Rwanda

Some tools we use, such as our booking form provider, email and WhatsApp, are run by companies that may process information outside Rwanda. By sending us your details you agree to this. We choose providers carefully and send them only what is needed.

9. How long we keep it

• Order records and measurements: while you remain our customer, so we can serve repeat orders and alterations, and as long as needed for accounting, tax and legal reasons.
• Booking requests, house-call addresses and messages: as long as needed to handle your request and keep a record of our service.
• Deletion: you can ask us to delete your information at any time, unless the law requires us to keep it.

10. How we protect it

We keep your measurements and contact details confidential and limit access to people who need them for your order. We protect our accounts and devices with passwords and keep records secure. No method of storing or sending information is completely safe, so we cannot promise absolute security. If a breach affects your information, we will act quickly and notify the people and authorities that the law requires.

11. Your rights

You can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is wrong or out of date;
• delete your information, including your measurements, address and photos;
• stop using your information for a purpose you object to, or withdraw a permission you gave us.

To use any of these rights, contact us using the details in section 14. We may need to confirm who you are first, and we will answer as promptly as we can.

12. Children

Our services are for adults. If a child under 18 needs a suit, a parent or guardian should place the order, give us the details and agree to our terms and this policy for the child. If you believe a child has given us information without a guardian’s knowledge, contact us and we will delete it.

13. Changes to this policy

We may update this policy from time to time. The version on this page, with the date at the top, is the one that applies.

14. Contact and complaints

For questions about your privacy, or to use your rights, contact Mr. Sewing, operating under NINKONIYUMUTWARE NEXUS LTD:

• Phone / WhatsApp: +250 787 411 501
• Email: mrsewingfashiondesigner@gmail.com
• Main workshop: Kigali, Nyarugenge, Karama, Norvège, KN 441 St
• Working hours: Monday to Friday, 9:00 AM to 5:00 PM. Saturday and Sunday are closed.

If you are not satisfied with how we handled your information, please tell us first so we can put it right. You also have the right to complain to Rwanda’s supervisory authority for data protection, the National Cyber Security Authority (NCSA).